Den&Deco FAQ

Welcome to the Den&Deco Frequently Asked Questions (FAQ) page.

We’re here to answer your questions and make your shopping experience smooth. If you need further assistance, feel free to contact us.

Q1: How long will it take to receive my order?

A: Our estimated delivery times within Singapore are:

• Handling Time: 1–2 business days

• Transit Time: 2–5 business days

• Estimated Delivery: 3–7 business days

For more details, see our Shipping Policy.

Q2: Do you offer free shipping?

A: Yes! All orders within Singapore qualify for free shipping.

For more information, refer to our Shipping Policy.

Q3: Where is Den&Deco located?

A: We are a Singapore-based brand, operating exclusively online from Singapore.

Q4: What if I receive a defective product?

A: If your item is defective, we will replace it at no cost. Contact us and return the item within 30 days. See our Return Policy for full details.

Q5: Can I cancel my order after it’s placed?

A: Yes, you can cancel your order within 24 hours of purchase by contacting us.

Q6: What is your return policy?

A: We offer a simple and hassle-free return process. For full details, visit our Return Policy page.

Q7: When will I get my refund after returning a product?

A: Once we receive and inspect your returned item, refunds are processed within 7 business days to your original payment method. See our Refund Policy for more details.

Q8: Do you offer any warranties or guarantees?

A: Yes, all purchases come with a 30-day warranty. For details, refer to our Return Policy.

Q9: How can I contact customer support?

A: You can reach our support team via our Contact Us page or by emailing info@denanddeco.com.

Q10: Do you ship internationally?

A: Currently, we ship only within Singapore.

Q11: Do you have a physical store I can visit?

A: We are an online-only store, which allows us to offer competitive prices and a wide selection of products.

Q12: Can I place a bulk order for my business or organization?

A: Yes! Please contact our customer service team for bulk order details.

Q13: What is the process for exchanging a product?

A: For exchanges, please refer to our Return Policy.

Q14: How can I track my order?

A: You will receive a tracking number via email once your order ships. You can track your package on our Track Order page.

Contact Information

Store Name: Den&Deco

Address: 39 Oxley Rise, Singapore 238713, Singapore

Email: info@denanddeco.com

Phone: +65 9119 0242

Customer Service Hours:

Monday to Friday, 9:00 AM – 5:00 PM (SGT)

We aim to respond to all enquiries within 1–2 business days.