Q1: How long will it take to receive my order?
A: Our estimated delivery times within Singapore are:
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Handling Time: 1–2 business days
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Transit Time: 2–5 business days
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Estimated Delivery: 3–7 business days
For more details, see our Shipping Policy.
Q2: Do you offer free shipping?
A: Yes! All orders within Singapore qualify for free shipping.
For more information, refer to our Shipping Policy.
Q3: Where is Den&Deco located?
A: We are a Singapore-based brand, operating exclusively online from Singapore.
Q4: What if I receive a defective product?
A: If your item is defective, we will replace it at no cost. Contact us and return the item within 30 days. See our Return Policy for full details.
Q5: Can I cancel my order after it’s placed?
A: Yes, you can cancel your order within 24 hours of purchase by contacting us.
Q6: What is your return policy?
A: We offer a simple and hassle-free return process. For full details, visit our Return Policy page.
Q7: When will I get my refund after returning a product?
A: Once we receive and inspect your returned item, refunds are processed within 7 business days to your original payment method. See our Refund Policy for more details.
Q8: Do you offer any warranties or guarantees?
A: Yes, all purchases come with a 30-day warranty. For details, refer to our Return Policy.
Q9: How can I contact customer support?
A: You can reach our support team via our Contact Us page or by emailing info@denanddeco.com.
Q10: Do you ship internationally?
A: Currently, we ship only within Singapore.
Q11: Do you have a physical store I can visit?
A: We are an online-only store, which allows us to offer competitive prices and a wide selection of products.
Q12: Can I place a bulk order for my business or organization?
A: Yes! Please contact our customer service team for bulk order details.
Q13: What is the process for exchanging a product?
A: For exchanges, please refer to our Return Policy.
Q14: How can I track my order?
A: You will receive a tracking number via email once your order ships. You can track your package on our Track Order page.
Contact Information
Store Name: Den&Deco
Address: 39 Oxley Rise, Singapore 238713, Singapore
Email: info@denanddeco.com
Phone: +65 9119 0242
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (SGT)
We aim to respond to all enquiries within 1–2 business days.