Refund policy
At Den&Deco, we want you to shop with confidence. If you are not satisfied with your purchase, you may return eligible items under the terms below.
Return Eligibility
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Return Window:
Returns are accepted within 30 days from the date you receive your order. -
Condition of Items:
Items must be unused, undamaged, and returned in their original packaging, including all accessories and documentation. -
Non-Returnable Items:
Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly stated as non-returnable on the product page.
Return Shipping Costs
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Defective, Damaged, or Incorrect Items:
Return shipping is free of charge if the item is defective, damaged during delivery, or different from what was ordered. -
Change of Mind or Incorrect Purchase:
If you wish to return an item due to personal preference (e.g. wrong size, colour, or no longer needed), return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.
How to Return an Item
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Contact Customer Support
Email info@denanddeco.com with your order number and reason for return. -
Return Authorization
Our team will provide return instructions and the return address. -
Send the Item Back
Pack the item securely and ship it according to the instructions provided.
Refunds
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Inspection:
All returned items are inspected upon receipt. -
Refund Processing:
Approved refunds will be issued to the original payment method within 7 business days after inspection.
Bank or payment provider processing times may vary.
Exchanges
If you would like to exchange an item for a different size, colour, or product, please contact us and we will assist you.
Contact Information
Store Name: Den&Deco
Address: 39 Oxley Rise, Singapore 238713, Singapore
Email: info@denanddeco.com
Phone: +65 9119 0242
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (SGT)
We aim to respond to all enquiries within 1–2 business days.